Sifo Transport & Logistics ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our transport, freight forwarding, warehousing, customs clearance, and supply chain services.

1. Information We Collect

We may collect the following types of information:

• Contact details such as your name, company name, email address, and phone number when you submit a quote request or contact form.
• Shipment details such as origin, destination, cargo type, and estimated weight, provided when requesting a quote.
• Tracking information such as tracking numbers entered into our shipment tracking tool.
• Technical data such as browser type, device information, and pages visited, collected automatically through standard web technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and enquiries;
• Provide, operate, and improve our logistics and transport services;
• Communicate with you about your shipments, quotes, or account;
• Comply with legal, customs, and regulatory obligations; and
• Improve the functionality and security of our website.

3. How We Share Your Information

We do not sell your personal information. We may share information with trusted third parties such as customs authorities, freight partners, and service providers strictly to the extent necessary to fulfil your shipment or quote request, or where required by law.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and regulations, including customs and tax record-keeping requirements.

6. Your Rights

We handle personal information in line with the Data Protection Act, 2021 of Zambia. You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to any legal or contractual restrictions.

7. Cookies and Third-Party Services

This website does not set cookies of its own and does not use analytics or advertising trackers. To display the site, your browser loads fonts and scripts from third-party providers (Google Fonts, Cloudflare cdnjs and unpkg), which receive your IP address and browser details as part of the request. The site is hosted on Vercel.

When you submit our quote form or request a shipment status, the details you enter are placed into a pre-filled WhatsApp message that opens in WhatsApp (operated by Meta) so that you can send it to us. We do not receive that information until you press Send in WhatsApp, and WhatsApp’s own privacy policy applies to that conversation.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Sifo Transport & Logistics
• Email: info@sifotrans.com
• Location: Lusaka, Zambia